Privacy Policy

We collect information in the following ways:

Information you provide to us.

• Contact and business details you submit through our forms — such as your name, email address, phone number, company or firm name, and website.
• The content of your enquiry, including goals, challenges, and any details you choose to share about your business.
• Any information you provide when you correspond with us by email or during a call.

Information we collect automatically.

• Usage data such as pages visited, referring pages, time on site, and general interaction with the website.
• Device and technical data such as IP address, browser type, operating system, and approximate location derived from your IP address.
• Cookies and similar technologies, as described in the Cookies section below.

Information from third parties.

We may receive limited information from analytics providers and, where you request it, from publicly available sources or tools used to assess your business's visibility in AI search and traditional search.

We use personal information to:

• Respond to your enquiries and provide the audits, information, and services you request.
• Deliver, operate, maintain, and improve our services and website.
• Communicate with you about your account, requests, scheduling, and service updates.
• Send marketing or educational communications where you have consented, from which you can opt out at any time.
• Detect, prevent, and address technical issues, fraud, or misuse.
• Comply with legal obligations and enforce our agreements.

We collect, use, and disclose your personal information with your consent, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at ali@outstream.ca. Withdrawing consent may limit our ability to provide certain services to you.

We use cookies and similar technologies to operate the website, remember your preferences, and understand how the site is used. Some cookies are essential for the website to function; others help us measure and improve performance.

You can control cookies through your browser settings, including blocking or deleting them. Disabling certain cookies may affect how the website works. We may use privacy-respecting analytics to produce aggregate, non-identifying statistics about site usage.

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers who process information on our behalf — such as hosting, email, scheduling, analytics, and customer-relationship tools — under agreements that require them to protect it and use it only for the services they provide to us.
• Legal and safety reasons, where disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of Outstream, our clients, or others.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, in which case personal information may be transferred as part of that transaction.

We operate from Canada and also work from locations in the United States and elsewhere. Some of our service providers may store or process information in the United States or other countries. Where information is transferred outside your jurisdiction, it may be subject to the laws of those countries. We take reasonable steps to ensure it remains protected in a manner consistent with this Policy and applicable law.

We keep personal information only for as long as needed to fulfil the purposes described in this Policy, to provide our services, and to comply with our legal, accounting, and reporting obligations. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information appropriate to its sensitivity.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you and request details about how it has been used and disclosed.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your information, subject to legal or contractual limits.
• Withdraw consent to our collection, use, or disclosure of your information.
• Opt out of marketing communications at any time using the unsubscribe link or by contacting us.

To exercise any of these rights, email us at ali@outstream.ca. We will respond within a reasonable time and as required by applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Our website may link to third-party websites and tools that we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page, and your continued use of the website after changes take effect constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or how we handle your information, or to exercise your privacy rights, contact us at:

Outstream Inc.
ali@outstream.ca
+1 (226) 503 4206
Toronto, Ontario, Canada